Evvoke Shop Terms and Conditions

Returns and Refunds

Evvoke offers a 30-day money back guarantee, from the date of purchase, on any order, if you are not completely satisfied with your purchase and agree to return it within that time period.

Only items purchased on the Evvoke website can be returned to Evvoke for refund or exchange. If you purchased items from the NuCerity website, you must return products to NuCerity.

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.

We can’t exchange or refund gift vouchers or promotional items.

Please send all returns and refunds to the below address:

Evvoke Pty Ltd.
PO Box 2317
Ascot Qld 4007
Australia

If you have received an incorrect order please contact us on +61 404 493 205 or at contact@evvoke.com.au as soon as you can with your order number and details of the incorrect or damaged product.

Delivery

Australia
Orders of $150 or under incur a $9.95 postage charge
Orders over $150 have free postage

STANDARD SHIPPING*

*Free when you spend over $150 or $9.95 flat rate for all orders $150 or under

  • Delivered within 5 working days (Metro Areas)
  • Delivered within 7 working days (Rest of Australia)
  • Select Standard Shipping at checkout

EXPRESS SHIPPING via Australia Post (Only available during select times)

Custom Fees
International delivery costs do not include any taxes or duties applied by the destination country. These additional charges (if applicable) are the sole responsibility of the delivery recipient. It is advised to contact your local customs office for any information on what these charges may be.

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

 Delivery of International Orders

Signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Re-delivery fees may apply for parcels which are required to be returned to the sender after a failed delivery attempt.

 Currency
All orders and applicable shipping costs are in Australian Dollars ($ AUD).  All international orders are exempt from G.S.T (Australian Goods and Services Tax).

Payment
Payment over the Internet can be made via our secure check out page using Visa, MasterCard, Amex, PayPal.

All prices are quoted in AUD ($).  Goods and Services Tax (GST) is added at checkout for Australian customers. Pricing for International orders is as per the products page.

 

Secure Shopping

Evvoke has put a number of protections in place to ensure that your transactions are extremely safe and that your information is secure.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer). It encrypts all your personal information, including credit card number, name and address, so that it cannot be read while the information travels over the Internet. You can tell you are in secure (SSL) mode when a little padlock appears next to the URL.